Postage & Returns
Delivery, Postage & Returns
Delivery
At WOW Grooming, we aim to provide a fast and efficient delivery service.
Orders received before 4pm Monday to Friday will normally be dispatched within 24–48 hours, subject to stock availability and courier services.
Orders placed on Saturdays, Sundays or Bank Holidays will normally be processed on the next working day.
Where contact information has been provided, dispatch notifications and tracking details will be sent by email or SMS.
Delivery times are estimates unless a specific delivery date has been agreed.
Delivery & Tracking
Once your order has been dispatched, tracking information will be provided where available.
If your order has not arrived within the expected delivery timeframe, please contact WOW Grooming so we can investigate with the courier.
Some courier investigations or compensation claims may require up to 7 working days before they can be submitted or completed.
Where an order is lost or has not been delivered within the period required by law, WOW Grooming will arrange an appropriate replacement or refund in accordance with your statutory rights.
Customers are encouraged to notify us promptly of delayed or missing deliveries.
Damages, Shortages & Incorrect Orders
Please inspect your order upon delivery.
We strongly recommend reporting any damaged, missing or incorrectly supplied items within 24 hours of receipt to:
Please include your order number and photographs where possible.
Early notification helps us investigate promptly with our warehouse and courier.
Reporting an issue after 24 hours does not affect your statutory consumer rights.
UK Offshore Delivery
Deliveries to Northern Ireland, the Scottish Highlands and Islands, and other offshore destinations may incur additional carriage charges.
Where additional charges apply, customers will be informed of the total delivery cost before their order is confirmed and payment is taken.
Orders will only proceed once the customer has agreed to the applicable delivery charges.
Orders to the Republic of Ireland are treated as international deliveries and may be subject to customs requirements.
EU Delivery
Deliveries to European countries are normally arranged through road courier services, subject to destination, product size and weight.
Please contact WOW Grooming for a shipping quotation before ordering.
Import duties, taxes and customs charges may apply and are the responsibility of the recipient.
International Export
For international shipping enquiries, please email:
Shipping charges depend on the destination, parcel weight, size and product type.
Certain products, including aerosols, may be restricted from air transport under aviation regulations.
Any applicable import duties, taxes and customs clearance charges are the responsibility of the purchaser.
Returns & Change-of-Mind Cancellations
Customers purchasing online generally have the right to cancel eligible orders within 14 days of receiving the goods, subject to applicable legal exceptions.
Customers must notify WOW Grooming of their decision to cancel within the applicable cancellation period and normally have a further 14 days to return the goods.
For change-of-mind cancellations, customers are responsible for direct return postage costs where informed of this before purchase.
Goods should be securely packaged to prevent damage during return transit.
Where goods have been handled beyond what is reasonably necessary to inspect them, a lawful deduction for diminished value may apply.
For opened or used liquids, and other products subject to specific return conditions, please refer to our Terms & Conditions. Any applicable statutory cancellation rights remain unaffected.
Refunds
Where a valid statutory cancellation is made, WOW Grooming will refund the price of the eligible goods and the standard outward delivery charge, where applicable.
Additional charges for premium or express delivery services are not refundable beyond the cost of standard delivery.
Refunds will normally be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier, in accordance with consumer law.
Where goods are faulty, damaged or not as described, refunds, repairs or replacements will be considered in accordance with the Consumer Rights Act 2015.
Scissor Returns & Assessments
All WOW Grooming scissors are inspected and tested before dispatch.
If you experience a cutting or performance issue, please contact us with your order number and details of the problem.
We may request photographs or a short video to assist our initial assessment.
Where necessary, scissors may be examined by WOW Grooming or an independent scissor specialist to establish the cause of the issue.
Damage resulting from incorrect handling, accidental damage, misuse or improper maintenance is not considered a manufacturing fault.
Where a qualifying fault is established, WOW Grooming will provide the appropriate statutory remedy.
Please refer to our full Scissor Returns, Handling and Fault Assessments policy in our Terms & Conditions.
Cancelled Orders & Delivery Costs
For eligible statutory cancellations, standard outward delivery charges will be refunded where required by law.
Where an incorrect or incomplete delivery address supplied by the customer results in additional courier charges, these may be payable by the customer where legally permitted.
For change-of-mind returns, customers are responsible for return postage where this has been explained before purchase.
Your statutory consumer rights remain unaffected.
Customer Service
WOW Grooming Ltd
Telephone: 07597 374117
Email: hello@wowgrooming.co.uk
Alternative email: wowgroomingltd@gmail.com
Business Hours
Monday to Friday, 9am–6pm.
We aim to respond to enquiries within two working hours wherever possible.
Your Statutory Rights
Nothing in this Delivery, Postage & Returns policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.