Terms & Conditions
Payment Terms
Full payment is required at the time of order to Wow Grooming Ltd (Company No. 11124274) before products are supplied.
Scissor Returns, Handling and Fault Assessments
All WOW Grooming scissors are individually inspected and tested before dispatch to ensure they are cutting correctly and in full working order. Where applicable, video records are retained as part of our quality control procedures.
Inspection on Receipt
We strongly recommend that customers inspect and test their scissors upon receipt and report any cutting or performance issues within the first 7 days of delivery.
Early notification allows us to investigate concerns promptly and helps establish whether an issue was present on receipt or developed during subsequent use.
If scissors are not cutting correctly, please stop using them and contact WOW Grooming before attempting any adjustments or repairs, as continued use may cause further damage.
Reporting an issue after 7 days does not affect your statutory consumer rights.
30-Day Right to Reject
Under the Consumer Rights Act 2015, consumers generally have an initial 30-day right to reject goods that are faulty, not of satisfactory quality or not fit for purpose.
This period normally begins the day after delivery, provided ownership has transferred and any other applicable legal requirements have been met.
After the initial 30-day period, customers may still be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and their statutory rights.
Scissor Care and Handling
Professional grooming scissors are precision instruments and require appropriate handling, maintenance and care.
Incorrect tension, excessive pressure, forcing the blades, dropping scissors or attempting to adjust or realign them incorrectly can affect cutting performance and may cause damage.
Scissors with teeth, including thinners, chunkers and fluffers, require particular care. Applying excessive pressure to the thumb blade can cause the blades to cross, lock or become misaligned.
Damage established to have resulted from incorrect handling, accidental damage or improper maintenance is not considered a manufacturing fault.
Reporting a Problem
If you experience a problem with your scissors, please contact WOW Grooming with your order number, details of the issue and the affected scissors.
We may request photographs or a short video showing the problem to help with our initial assessment. Providing a video is helpful but is not a condition of exercising your statutory consumer rights.
We recommend that scissors which are not cutting correctly are no longer used or adjusted until the issue has been investigated, to avoid possible further damage.
Independent Assessment
Each reported issue is considered individually.
Where necessary, scissors may be returned for inspection by WOW Grooming or an independent scissor specialist to establish their condition and the possible cause of the reported problem.
The assessment may consider cutting performance, blade alignment, tension, general wear, handling-related damage and possible manufacturing defects.
Manufacturer Inspection
If a possible manufacturing defect requires further technical examination, the scissors may be referred to our manufacturer overseas.
This additional process may take up to two weeks. We will keep customers informed of progress and make every reasonable effort to complete investigations promptly.
Manufacturer referral will not delay or restrict any remedy to which the customer is legally entitled. Any repair or replacement will be provided within a reasonable time and without significant inconvenience, in accordance with the Consumer Rights Act 2015.
Assessment and Return Costs
Where a qualifying fault is established, WOW Grooming will meet the necessary costs associated with the statutory remedy, including reasonable return postage, assessment and repair or replacement costs.
Where examination establishes that the issue has resulted from accidental damage, incorrect handling, misuse or maintenance requirements rather than a fault for which WOW Grooming is responsible, we may provide a quotation for any optional adjustment, sharpening, repair or return delivery charges.
Any chargeable work will be explained and agreed with the customer before proceeding.
Refunds and Replacements
A request for a refund or replacement will be considered in accordance with the customer's statutory rights and the circumstances of the complaint.
A change in cutting performance does not automatically establish a manufacturing fault. Equally, scissors cutting correctly at dispatch does not necessarily exclude an underlying defect.
Normal wear, routine sharpening requirements and damage arising from misuse are not automatically grounds for a fault-based refund.
Change-of-Mind Returns
Customers purchasing online have statutory cancellation rights, generally allowing cancellation within 14 days of receiving eligible goods, subject to applicable legal exceptions.
Customers may be responsible for direct return postage costs where properly notified in advance. Any lawful deduction for diminished value caused by handling beyond what is necessary to inspect the goods will be assessed in accordance with consumer law.
Statutory Rights
Nothing in these Terms & Conditions affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Missing Deliveries
Tracking information is provided when your order is dispatched.
If your order has not arrived within the expected delivery timeframe, please contact WOW Grooming so we can investigate with the courier.
Some courier investigations or compensation claims may require up to 7 working days before they can be submitted or completed.
Where an order is lost or has not been delivered within the period required by law, WOW Grooming will arrange an appropriate replacement or refund in accordance with the customer's statutory rights.
Customers are encouraged to report missing deliveries promptly to help us investigate.
Cancelled Orders & Delivery Costs
Customers purchasing online have a statutory right to cancel eligible orders within 14 days of receiving the goods, subject to applicable legal exceptions.
Where a valid statutory cancellation is made, WOW Grooming will refund the price of the eligible goods and the standard outward delivery charge, where applicable.
Additional charges for premium or express delivery services are not refundable beyond the cost of our standard delivery option.
Customers are responsible for direct return postage costs for change-of-mind cancellations where they have been informed of this responsibility before purchasing.
Where a delivery fails because an incorrect or incomplete address was supplied by the customer, additional delivery or return costs may apply where legally permitted.
Nothing in this section affects your statutory rights where goods are faulty, damaged or not as described.
Incorrect Orders / Address Errors
Please check your order carefully before completing your purchase, including product selection, sizes and delivery address.
If you have ordered an incorrect item or size, please contact WOW Grooming as soon as possible so we can advise on the available options.
For change-of-mind returns, customers may be responsible for return postage where this has been explained before purchase.
Where goods have been handled beyond what is reasonably necessary to inspect them, a lawful deduction for any reduction in value may apply.
Where an incorrect or incomplete address supplied by the customer results in additional courier charges, these may be payable by the customer where legally permitted.
This does not affect statutory cancellation rights or rights relating to faulty or incorrectly supplied goods.
Price Changes
Price increases may occur without prior notice due to the current situation with the lack of availability of raw materials and packaging.
Product Images
Please note that product images and packaging may vary from the picture but will still be representative of the actual product.
Depending on the type of screen or monitor, colours and shades may appear different.
Website Responsibility
Wow Grooming Ltd is only responsible for items displayed on the website and ordered through the website.
Wow Grooming Ltd will not be held responsible for any similar, comparative, or other products which display the name Colin Taylor or Colin Taylor Products.
VAT
All prices are quoted inclusive of VAT within the UK.
International Orders
All orders shipped outside of the United Kingdom may be subject to import duties, taxes, and customs charges upon arrival in the destination country. These charges are the responsibility of the purchaser and must be paid by the recipient. Wow Grooming accepts no responsibility for these additional charges or for any delays caused by customs clearance.
Accounts
Accounts are available on request at the discretion of Wow Grooming Ltd and only to genuine trade.
Trade Accounts
Trade accounts can only be viewed when logged in. Logging in is required on each visit to the website.
Trade prices are available only to approved trade customers when logged into their accounts.
Orders placed for business purposes are subject to our trade terms. Returns, cancellations and refunds will be considered in accordance with the applicable contract and legal rights.
This does not exclude any rights or remedies that cannot lawfully be excluded.
UK Offshore Delivery
Deliveries to Northern Ireland, the Scottish Highlands and Islands, and other offshore destinations may incur additional carriage charges.
Where additional charges apply, customers will be informed of the total delivery cost before their order is confirmed and payment is taken.
Orders will only proceed once the customer has agreed to the applicable delivery charges.
Orders to the Republic of Ireland are treated as international deliveries and may be subject to customs requirements.
Liquids – Returns and Damages
We recommend that customers check all shampoos, conditioners, sprays and other liquid products immediately upon delivery.
Unopened Products
Customers purchasing online may return eligible unopened liquids under their statutory cancellation rights, generally within 14 days of receipt.
Products should be returned securely packaged to prevent leakage or damage in transit.
Opened or Used Products
For hygiene and product integrity reasons, we cannot accept opened or used liquids for discretionary change-of-mind returns.
Where a statutory cancellation right applies, returns will be handled in accordance with consumer law, including any applicable hygiene exceptions and lawful deductions for diminished value.
Damaged or Faulty Products
Please notify WOW Grooming as soon as possible if any liquid arrives leaking, damaged or faulty.
We may request photographs of the product, packaging and delivery label to help investigate.
Where a qualifying fault or transit damage is established, WOW Grooming will provide the appropriate remedy in accordance with your statutory rights.
Your statutory consumer rights are not affected.
Deliveries During Disruption
During courier disruptions, strikes or other circumstances outside our control, we may use alternative delivery services.
Delivery times may be affected, and we will make every reasonable effort to keep customers informed and ensure orders arrive as promptly as possible.
If your parcel is delayed or lost in transit, please contact WOW Grooming so we can investigate and arrange the appropriate resolution.
Your statutory delivery and cancellation rights remain unaffected.
Professional Scissor Use
Our professional grooming scissors are precision cutting instruments and must be handled, maintained and stored responsibly.
Customers purchasing scissors must be aged 18 or over.
WOW Grooming reserves the right to refuse or cancel an order where there are reasonable grounds to believe the products may be used improperly, subject to applicable consumer law.